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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Marc Morris

September 19, 2023

5  out of  5 rating by Marc Morris
"Great communication and information. Outstanding service overall."

Amber Dowell

September 8, 2023

5  out of  5 rating by Amber Dowell
"Richele is such a pleasure to work with! I love her dedication! She’s so knowledgeable and her customer service is top tier!"

Jovonna Davis

August 28, 2023

5  out of  5 rating by Jovonna Davis
"Richele is wonderful to work with! She is very personable and professional as she helps me select polices that are the right fit. She also does a good job explaining them to me when necessary. To add to that, her staff is as pleasant, attentive and responsive as she is. Great agency overall!"

J Love

July 19, 2023

5  out of  5 rating by J Love
"Great experience working with Edith."

Julie Dinh

June 29, 2023

5  out of  5 rating by Julie Dinh
"I have been with State Farm for over 7 years as the agents have been so pleasant to work with, especially at this office. They have excellent communication skills and always take the time to help me understand my policies. I highly recommend them to anyone in the Chicago area seeking insurance coverage."

Susan Slobard

June 28, 2023

5  out of  5 rating by Susan Slobard
"Very helpful and knowledgeable agent. A pleasure to work with."

Selima Ani Hargadon

June 27, 2023

5  out of  5 rating by Selima Ani Hargadon
"Richele's service is exceptional! We were under a tight deadline to obtain Homeowner's coverage to close on our new home (after our existing insurance company's underwriters gave us impossible standards to meet), and Richele was able to process a quote and obtain a certificate of coverage within 24 hours of contacting her. She carefully reviewed our coverage from our existing HOI policy so that the new policy matched, and asked pointed questions about whether some coverages were still necessary for the new home and explained why. Richele is a true professional with a personal touch. She took the time to get to know more about our family and our aspirations, so we feel as though we are more than just a customer and a commission. Richele embodies personalized service and I look forward to continuing to work with her as we migrate all of our policies to State Farm following our move."

Liz Jones

June 27, 2023

5  out of  5 rating by Liz Jones
"I've been referring my clients to Richele & her team for nearly 5yr, and they've always delivered! Whether it was a complicated condo building or getting a policy into place last minute (to ensure the closing happened on time), they are quick and efficient communicators and always lay out great, competitive options. We also trust them with our personal home/auto insurance, so I would highly recommend their team to anyone seeking the best coverage out there!"

Greg Mini

April 4, 2023

5  out of  5 rating by Greg Mini
"Fast, friendly assistance with my Certificate of Insurance needs. Same day service. Thanks!"

Joan B

March 20, 2023

5  out of  5 rating by Joan B
"I appreciate the service we receive from Richele."
Profile photo of Beverly Huey

Beverly Huey

March 13, 2023

5  out of  5 rating by Beverly Huey
"Our family is so appreciative of State Farm. Our agent, Richele Branin has been very helpful in our decision making process for over 10 years. Auto Insurance and Life Insurance needs have been thoroughly met with our agent. No question is too small, because she is very conscientious of our needs. Like a good neighbor, State Farm is there!"

Flora Mseis

March 2, 2023

5  out of  5 rating by Flora Mseis
"Richele, does an excellent job of fitting you into the coverage you need. For many years she has always given me the best personal service ."

Georgia Parker, N.D.

February 18, 2023

5  out of  5 rating by Georgia Parker, N.D.
"Richele Brainin and her staff are wonderful to work with. They are very nice and professional. I have been using them for my home owners and car insurance coverage for over 10 years! I Highly recommend them. They go above and beyond to get you the best coverage for your needs."

Catie Malone

February 15, 2023

5  out of  5 rating by Catie Malone
"Our experience with Richele Brainin State Farm has been outstanding! Josh devoted a great deal of time and energy to clarifying for me the online billing statements for policies covering two condos in River North. He is professional, polite, and exceptionally conscientious. Highly recommended!"

Kristi Raschka

January 24, 2023

5  out of  5 rating by Kristi Raschka
"Richele continues to be great to work with! Super responsive and she is always able & willing to answer all my questions!"

Femi Masha

January 20, 2023

5  out of  5 rating by Femi Masha
"Richele is great. Quick, professional, knowledgeable and efficient. highly recommend! thank you"

Nishanth Aranha

January 18, 2023

5  out of  5 rating by Nishanth Aranha
"Richelle is very professional and prompt to respond. Wonderful insurance agent!"

Tanya Klasser

January 12, 2023

5  out of  5 rating by Tanya Klasser
"Richele, and her staff are thorough, professional and caring. They also reply promptly to inquiries."

Sarah M

December 20, 2022

5  out of  5 rating by Sarah M
"Best service ever !!! Been with Richele 12 yesrs!!"


November 30, 2022

5  out of  5 rating by IG
"I highly recommend Richele Brainin and her agency. I have entrusted them with my insurance needs (auto and rent) for the past 5 years and have had zero complaints so far! Richele (and her staff) will promptly respond to any of my inquires via email (or phone when appropriate) while guiding me to the most comprehensive and fiscally appropriate solution/s. I especially appreciate the time she would take to discuss in detail (whether in person or on the phone) any concerns I may have. As such, I feel confident in my insurance coverage no matter the circumstance."

Sydney Corns

November 29, 2022

5  out of  5 rating by Sydney Corns
"I highly recommend Richele's office! Her staff members, Naomi and Deirdre, were excellent and helped me get a renter's insurance policy very quickly and easily, whilst providing me with the information I needed to make an informed decision. I will definitely use Richele's agency in the future and am looking forward to being her customer!"

Adam White

November 7, 2022

5  out of  5 rating by Adam White
"Richele and her team work quickly and efficiently while having exceptional customer service!"

Philip Sardo

November 3, 2022

5  out of  5 rating by Philip Sardo
"I truly cannot say enough about Richele and her team! They always exhibit the highest levels of professionalism with exemplary service and knowledge in their fields that is absolutely "Second to None". I have only experienced the best from them. Richele and her team are top-notch dedicated professionals and have always gone above and beyond what would normally be expected. They are always courteous, welcoming, and very much detail oriented, never wanting to miss a beat,... and they never have. I highly recommend Richele and her team to anyone looking for professionals that are simply the best in their field."

Erika T

November 2, 2022

5  out of  5 rating by Erika T
"We transferred a policy from another State Farm office and Richele’s office was really easy to work with to add additional policies. Everyone is extremely knowledgeable, friendly and quick. Deirdre, Naomi and Richele have all been helpful so we will continue to look to their office for our insurance needs."

Bhavik Kamdar

October 31, 2022

5  out of  5 rating by Bhavik Kamdar
"Richele is an excellent agent. Her team and everyone is very responsive and helped me with my policy. Anytime I have any questions I get a response right away. I even referred a couple customers to her and they have been very happy with her as their agent."